Clear expectations from final approval to delivery—and straightforward help if something is not right.
Every order is made to the measurements and specifications you approve. Timing begins after those details are checked and production is confirmed.
We will confirm the expected timing and any delivery charge before production begins.
Check the packaging and each window furnishing as soon as practical. If anything appears damaged, incomplete or different from the approved specification, pause installation and email us with your order reference and clear photos.
admin@blindsbyyou.co.nz ↗Because each product is made for a specific window, we do not normally accept change-of-mind returns once production has begun.
If a product is faulty, damaged, not as described or does not meet an applicable consumer guarantee, contact us so we can assess the issue and arrange the appropriate remedy.
Nothing on this page limits your rights under the Consumer Guarantees Act. Depending on the issue, a remedy may include repair, replacement or refund.
Contact us ↗